Warranty
We're proud to offer a 3-Year No-Sag Warranty on our Brooklyn® Nest and Brooklyn® Ortho Pro Dog Beds, giving you peace of mind that your bed is built to last.
What's Covered:
- Brooklyn® Nest: Our 3-year warranty covers excessive sagging of the Memory Foam Rims.
- Brooklyn® Ortho Pro: Our 3-year warranty covers excessive sagging of the Memory Foam Rims and Inner Foam Cushion. Sagging of up to 3cm is considered within normal tolerance and is not covered under this warranty.
What's Not Covered:
Our warranty does not cover the following:
- Normal wear and tear resulting from washing and intended use.
- Damage caused by rough dog use, including but not limited to bites, rips, burns, tears, excessive scratching, stains and liquid/moisture damage.
- Damage to zips, zippers or zip mechanisms.
- Damage caused by commercial use, such as in a hotel or store.
- Damage caused by misuse or failure to follow care instructions.
- Damage or deformation caused by excessive weight or use beyond the bed's intended purpose.
- Colour changes of the foam or minor changes in foam firmness, shape or appearance that do not affect the bed's intended functionality.
Making a Warranty Claim
If you experience excessive sagging within 3 years of your purchase, please contact our customer service team with your order number and photos of the affected area.
Our team will assess your claim and discuss the available warranty options.
This voluntary warranty is provided in addition to your rights under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act.
