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Shipping & Delivery
Shipping & Delivery
- Estimated Delivery: 1-3 Business Days.
- Most North Island orders arrive Overnight.
- FREE Shipping on Orders over $79
- Shipped from Auckland. Not Overseas.
We ship via New Zealand Post, directly from our warehouse in Auckland.
Orders are packed and shipped Monday through Friday.
Rural Delivery can take an extra 1-2 days.
*Delivery times are estimates only and may vary due to courier delays, weather events, public holidays, or other circumstances outside our control.
30 Day Returns
30 Day Returns
Just like this calming pet bed, our returns policy is designed to be stress-free.
This Brooklyn® beds comes with 30-day returns and exchanges. If you've selected the wrong size or decide the bed isn't quite right, we're here to help.
To maintain the highest hygiene standards for all customers, returned beds must remain unused and free from pet contact. This ensures every bed we send is fresh, clean, and ready for its new home.
If stuck between two sizes, we recommend choosing the larger size.
| Exterior | |
| S | 60cm / 23.5" |
| M | 70cm / 27.5" |
| L | 80cm / 31.5" |
| 2XL | 100cm / 39.5" |
Need a Larger Bed?
Click Here
After a Size Recommendation?
Enter your dogs breed into our Size Recommender, below the 'Add to Cart' button.
If stuck between two sizes, we recommend choosing the larger size.
| Exterior | |
| S | 60cm / 23.5" |
| M | 70cm / 27.5" |
| L | 80cm / 31.5" |
| 2XL | 100cm / 39.5" |
Need a Larger Bed?
Click Here
After a Size Recommendation?
Enter your dogs breed into our Size Recommender, below the 'Add to Cart' button.
The Brooklyn® Dog Bed Difference
-
Superior Comfort
More filling. More support. More comfort.
Our upgraded design contains up to twice the filling of previous models, supporting your dog from nose to tail.
-
Unlimited Replaceable Covers
Change The Cover, Not The Bed
Our replaceable covers let you refresh your dog's bed whenever needed, extending its life and keeping it looking new.
-
Easy Washing Everytime
Our 100% washable covers make cleaning a breeze.
Lightweight and quick-drying, designed for lazy Sundays.
If accidents happen, the inner cushion can be machine washed too, just place it inside a laundry wash bag first.


30-Day Returns
Ordering online can be tricky, which is why we offer 30-Day Returns & Exchanges.
When your bed arrives, open it up and make sure it's exactly what you were expecting. If not, simply send it back for a full refund.
No sneaky store credit. No hassles. Just your satisfaction or your money back.
Just keep those paws off the bed until you've made your decision.
Frequently Asked Questions
Shipping & Returns
How long does delivery take?
How long does delivery take?
- Estimated Delivery: 1-3 Business Days
- Many North Island orders arrive the next business day.
- FREE Shipping on Orders over $79.
- Shipped from Auckland, New Zealand.
We ship via New Zealand Post directly from our Auckland warehouse.
Orders are packed and shipped Monday to Friday.
Rural delivery may take an additional 1-2 business days.
*Delivery times are estimates only and may vary due to courier delays, weather events, public holidays, or other circumstances outside our control.
Do you ship from New Zealand?
Do you ship from New Zealand?
Yes – most definitely.
We ship from our warehouse in Auckland.
Do you offer returns & exchanges?
Do you offer returns & exchanges?
This Brooklyn® bed comes with 30-day returns and exchanges. If you've selected the wrong size or decide the bed isn't quite right, we're here to help.
To maintain the highest hygiene standards for all customers, returned beds must remain unused and free from pet contact. This ensures every bed we send is fresh, clean, and ready for its new home.
Product Questions
How do I wash the bed?
How do I wash the bed?
Our bed comes with 100% Machine Washable covers.
Simply unzip the cover, place in your machine on a gentle/delicate cycle and re-zip.
It's as easy as that.
If your dog has an accident, the inner cushion is protected by a breathable mesh layer that can also be washed (in a wash bag), helping keep the bed clean, fresh and odour-free.
Does it really calm pets?
Does it really calm pets?
Most definitely - we use our ultra plush faux-fur, to mimic their mother's.
This creates a sense of zen, which helps create a calming space for your pet.
Can I buy this bed in pet stores?
Can I buy this bed in pet stores?
No. Brooklyn® Deep Sleep Beds are sold exclusively online through our official store.
While there are many lookalikes and imitation products on the market, our beds are only available directly from us, ensuring you receive the genuine product, materials, and after-sale service.
What is the bed made of?
What is the bed made of?
Our exterior breathable faux fur is made of high-quality polyester, while the filling is our super plush, PP-cotton.
This is the same filling used in human bedding, and kids/child toys alike.
Is it too hot for summer?
Is it too hot for summer?
Not at all - our beds are made breathable, so cosy when it's cold and comfortable when it's hot.
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