Dear Pet Parents,

Auckland is at alert level 3 as of 11:59pm on the 23rd of September.

This means our Auckland warehouse is able to operate safely, and continue to get your orders to you as quickly as possible.

These are the prevention methods we are taking for your safety.

Our warehouse will be operated by 1 staff member during Alert Level 3, and strict hygiene standards will be maintained as always.

Customer Service
The rest of our customer service team will be operating remotely, so we kindly ask for some patience as we operate in Alert Level 3 with you.

Contactless delivery will be completed by New Zealand post, although there are no delays currently, NZ Post's website will have the latest information on your individual parcel.

If you have any questions, please do reach out to your customer service team on

Thanks for being a valuable customer and for supporting local.

Stay safe out there.